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Thank you for shopping with Duck’s Services. We are committed to delivering your products promptly and securely. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our online store.
1. Order Processing Time
- Standard Processing: Orders are typically processed within 0-3 business days after your payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Delivery Times
We offer the following shipping options:- US Standard Shipping: Delivery typically takes 2-4 business days, depending on your location.
- US Express Shipping: Delivery typically takes 1-2 business days, depending on your location.
Note: Delivery times are estimates and do not account for delays caused by factors such as customs processing, weather conditions, or carrier delays.
3. Shipping Rates
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The total shipping cost will be displayed at checkout.4. International Shipping
- Availability: We offer international shipping to most countries, see options at checkout.
- Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order through the carrier’s website using the provided tracking number.6. Delivery Issues
- Incorrect Address: If you provide an incorrect or incomplete shipping address, please contact us immediately. We will do our best to assist you, but we are not responsible for orders delivered to incorrect addresses.
- Lost or Stolen Packages: If your package is lost or stolen, please contact the carrier directly to file a claim. We will assist you in the process, but Duck’s Services is not responsible for lost or stolen packages.
- Delayed Orders: If your order is delayed, please contact us, and we will work with the carrier to resolve the issue.
7. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:Duck's Services - admin@ducks-services.com